💬 FAQ
Frequently Asked Questions
Everything You Need to Know Before You Shine. ✨
⭐ What materials are Stellza pieces made of?
All our pieces are made of high-quality stainless steel and finished with a thick layer of real 18K gold using advanced PVD coating technology — making them waterproof, tarnish-free, and sweat-proof for long-lasting shine.
⭐ Will Stellza jewelry turn my skin green or fade over time?
No. Our jewelry is nickel-free, lead-free, and hypoallergenic, making it safe for most skin types. Thanks to our premium stainless steel and 18K PVD gold coating, it won't turn your skin green, rust, or easily fade with proper care.
⭐ Can I wear Stellza jewelry in the shower or at the beach?
Absolutely. Stellza is designed to go wherever you glow. Our pieces are waterproof and sweat-proof, perfect for daily wear — from morning workouts to late-night dinners.
⭐ Do you ship internationally?
Yes! ✨ We proudly offer FREE worldwide shipping on all orders because your glow deserves to travel anywhere in the world.
⭐ Do I have to pay customs duties or taxes?
Our products are lightweight, so in most cases, no duties or taxes apply.
For shipments to United States, no duties or taxes apply at the moment. However, this may change depending on government regulations.
For other countries, customs duties or taxes may apply. It is the responsibility of the customer to check with local authorities and cover any applicable fees.
Stellza is not responsible for any delays caused by customs or for paying duties or taxes.
⭐ How long will it take to receive my order?
Delivery usually takes 5–15 business days, depending on your location. We’ll always ship your order as quickly as possible and send you tracking information as soon as your order has been processed and shipped.
Please note that during periods of high demand, processing and delivery may take a little longer than usual. For certain countries—especially in Latin America—shipping times may also be extended due to local customs and logistics.
We kindly encourage you to review our Shipping Policy for more details.
⭐ Can I return or exchange my jewelry?
At Stellza, all sales are final. However, if your piece arrives damaged or you receive the wrong item, we're here to make it right. ✨
If your order has not been delivered within 45 business days from the shipment date, you will be eligible for a full refund.
Please review our Return & Exchange Policy for complete details.
⭐ Is your jewelry suitable for sensitive skin?
Absolutely. All Stellza pieces are nickel-free, lead-free, and hypoallergenic, making them suitable for most sensitive skin types.
⭐ Does your jewelry tarnish?
Our jewelry is crafted from premium stainless steel and finished with real 18K gold PVD coating, making it highly resistant to tarnishing, fading, and everyday wear.
⭐ Will I receive a tracking number?
Yes! Once your order has been processed and shipped, you'll receive a shipping confirmation email with your tracking number so you can follow your package every step of the way.
Still have questions?
Reach out to us at support@stellza.com — we’re always here to help you glow.