Refund policy
Return, Refund & Cancellation Policy
Thank you for shopping with Stellza. We are committed to providing high-quality jewelry and an exceptional shopping experience. Please read our Return, Refund & Cancellation Policy carefully before placing your order.
🔄 Returns & Exchanges
At Stellza, all sales are final. We do not accept returns or exchanges due to change of mind, incorrect sizing, or personal preference.
However, we will gladly offer a replacement or refund if:
- Your item arrives damaged or defective.
- You receive the wrong item.
To be eligible, please contact us at support@stellza.com within 48 hours of delivery and include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
Our team will review your request and provide the next steps.
❌ Order Cancellations
We begin processing orders as quickly as possible.
For this reason, orders may only be canceled within 1 hour of being placed.
To request a cancellation, please contact us immediately at support@stellza.com and include your order number.
Cancellation requests submitted after the 1-hour window cannot be guaranteed, as orders may have already entered processing or been shipped.
📦 Delayed or Lost Packages
Once your order has been shipped, delivery times are the responsibility of the shipping carrier. While we are not responsible for carrier delays, we are always happy to assist you.
If your package has not been delivered within 45 business days from the shipment date, and the carrier confirms that the package is lost or undeliverable, you may request a full refund by contacting support@stellza.com.
If the tracking status shows "Delivered" but you have not received your package, we recommend that you first:
- Check around your property.
- Ask family members or neighbors.
- Contact your local post office or delivery carrier.
- Check with your building's reception or management office (if applicable).
Stellza is not responsible for packages marked as "Delivered" that are lost, stolen, or misplaced after delivery.
🚫 Incorrect Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
Stellza is not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.
If a package is successfully delivered to the address provided at checkout, we cannot issue a refund or replacement.
🚚 Important Shipping Information
Due to periods of high demand, order processing and shipping times may occasionally be longer than usual.
If your order contains multiple items, they may be shipped separately to avoid delaying your entire order. You may receive multiple tracking numbers and packages.
Rest assured that your remaining items are still on their way.
We sincerely appreciate your patience, understanding, and continued support. 🤍
⚠️ Additional Information
- All refund and replacement requests must be reviewed and approved by our Customer Support team.
- Refunds or replacements will not be issued for packages marked as "Delivered", unless the carrier officially confirms that the package was lost before delivery.
- Approved refunds will be issued to the original payment method within 7–30 business days, depending on your financial institution.
🤍 Agreement
By placing an order with Stellza, you acknowledge that you have read and agreed to this Return, Refund & Cancellation Policy.
If you have any questions, please contact us at:
Thank you for choosing Stellza. 🤍