Shipping policy
📦 At Stellza, we’re committed to delivering your jewelry with care and efficiency—no matter where you are in the world.
💸 FREE worldwide shipping on all orders.
🕐 Processing Time
All orders are processed within 1–2 business days before being shipped out.
🌍 Shipping Destinations & Estimated Delivery Times
We currently ship to the following countries. Delivery times are estimated in business days and may vary slightly depending on your location and local customs:
| 🌐 Country | ⏱️ Delivery Time |
|---|---|
| 🇦🇷 Argentina | 15–45 business days |
| 🇦🇺 Australia | 5–10 business days |
| 🇦🇹 Austria | 5–15 business days |
| 🇧🇷 Brazil* | 10-20 business days |
| 🇨🇦 Canada | 5–15 business days |
| 🇨🇱 Chile | 5–15 business days |
| 🇨🇴 Colombia | 10–20 business days |
| 🇨🇷 Costa Rica | 15–45 business days |
| 🇩🇪 Germany | 5–10 business days |
| 🇪🇬 Egypt | 10-20 business days |
| 🇪🇨 Ecuador | 15–45 business days |
| 🇪🇸 Spain | 5–10 business days |
| 🇫🇷 France | 5–10 business days |
| 🇬🇷 Greece | 5–15 business days |
| 🇬🇧 United Kingdom | 5–10 business days |
| 🇮🇱 Israel | 5–15 business days |
| 🇮🇹 Italy | 5–10 business days |
| 🇮🇪 Ireland | 5–15 business days |
| 🇲🇽 Mexico | 5–15 business days |
| 🇳🇱 Netherlands | 5–10 business days |
| 🇳🇴 Norway | 5–15 business days |
| 🇵🇱 Poland | 5–15 business days |
| 🇵🇹 Portugal | 5–15 business days |
| 🇵🇷 Puerto Rico | 15–40 business days |
| 🇸🇦 Saudi Arabia | 5–15 business days |
| 🇭🇷 Croatia | 5-15 business days |
| 🇹🇭 Thailand | 5-15 business days |
| 🇺🇦 Ukraine | 5–15 business days |
| 🇦🇪 United Arab Emirates | 5–15 business days |
| 🇺🇸 United States | 7–12 business days |
| 🇻🇳 Vietnam | 5-15 business days |
| Other European Countries | 5-15 business days |
📬 Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your order every step of the way.
💲 Taxes and Duties
Our products are lightweight, and in most cases, NO additional fees or duties apply.
For shipments to United States, NO customs duties or taxes apply at the moment. However, this may change depending on future government regulations.
For other countries, customs duties or taxes may apply depending on your local regulations. It's important to check with your local authorities to verify if they apply.
Please note that Stellza is NOT responsible for any customs duties, taxes, or additional fees. It is the responsibility of the customer to pay any duties or taxes that may apply.
Stellza is NOT responsible for any delays caused by customs in the destination country.
📬 Delayed or Lost Packages
Once your order has been shipped, we are not responsible for delays caused by the shipping carrier. However:
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If your package has not arrived within 45 days from the shipment date, and the tracking shows “lost” or “not delivered”, you may request a full refund. Please contact us at support@shopstellza.com.
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If the tracking status shows “delivered”, but you have not received the package, we recommend checking with your local post office, neighbors, or building reception. Once your order is marked as delivered by the carrier, Stellza is not responsible for lost, stolen, or damaged packages.
🚫 Invalid or Incorrect Addresses
Please make sure your shipping address is complete and correct at checkout.
We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses.
If the tracking shows the order was delivered to the address provided, we cannot offer a refund or replacement.
By placing an order on Stellza, you agree to this policy.
Thank you for being a part of the Stellza community.
If you have any questions, please contact us at support@shopstellza.com — we’re always here to help you glow.